In-house IT support is simply not for Aussie SMBs. Sure, it may be tempting to enlist an in-house tech to ensure that your online infrastructure runs throughout office hours, but what about at night? The last thing you will want to do is call your IT tech in the small hours trying to get them to troubleshoot a server problem when you should be making overseas sales!
That’s just one of the reasons why Aussie SMBs have little need for an in-house tech professional. Here, we are going to list the reasons why it is a better idea for SMBs to enlist managed IT services instead of procuring the ongoing services of a superfluous in-house tech:
Managed services are more cost-efficient
SMB owners can’t beat managed IT services when it comes to the most cost-efficient IT support Australia has to offer. This is because in-house tech work is expensive but unnecessary for SMB owners running a growing operation. Sure, enterprise-level companies, the likes of which comprise a team of 250 or more staff, require a constant in-house tech team to troubleshoot ongoing problems, but this is simply unnecessary for your SMB.
If you run a company with less than 20 employees then you simply have no need for an in-house tech professional as they won’t have the work required to meet their salary requirements. You will likely notice them sitting around with very occasional work to do and you will end up rueing the day you offered them a contract.
Conversely, managed services ensure you have the required assistance on-hand but only when you need it. You can call them up to troubleshoot any problems you are having whilst enjoying all of the other services they offer, the likes of which we will talk about below…
Managed services include more products
Your managed services experts will be cloud computing experts, too. This will ensure you and your team enjoy streamlined collaboration and productivity whilst enjoying the scalability and security that the cloud provides. An in-house tech professional cannot necessarily offer these services as cloud data backups are stored offsite in your managed services cloud network.
But the cloud is just one of the extra features that your managed services provider can offer. They can provide a range of products that ensure you and your team are always ahead of the curb when it comes to making big moves in the online arena. Finally, they are the experts in procurement, allowing the time to create a digital product strategy that an in-house tech professional may not have the experience in producing.
Managed services offer round-the-clock support
Managed services are revered for providing 24/7 technical support – something which is imperative for SMBs who make sales in different timezones. For example, you may have a strong customer base in New Zealand who want to buy products outside of your typical office hours – but what happens if your website experiences a fault when you need to be selling to these customers?
You likely can’t just go calling your in-house tech when they’re trying to relax in their own house. Therefore, you need a solution that is going to provide round-the-clock technical support to ensure your website is up-and-running at times when you can be enjoying the fruits of your passive income endeavours.
So, Aussie SMB owners, it’s important to know that you have experts in your corner, they just don’t have to be sitting around in your office’s literal corner!